Some of the dysfunction stems from a 2016 political spat that led to major layoffs in the division that handles unemployment claims, and staffing levels have never fully recovered.
The question of which businesses must close and which can stay open during the statewide coronavirus shutdown has been an ongoing point of confusion and anger.
Officials became aware of the case at SCI Phoenix on Saturday, the Department of Corrections said in a statement. The incarcerated person has been placed in isolation.
The move affects part-time and seasonal employees and interns, state officials said.
Two state senators say that broader, more sweeping changes — like limiting which criminal convictions are considered disqualifying — are needed to tackle dual crises: the virus and the impending economic downturn.
While state officials have consistently said the situation will deteriorate, they’ve been unable to say just how bad the outbreak might become.
The administration had been criticized by a coalition of Latinx advocacy groups in the Philadelphia area, which said the absence of captions deprived thousands of residents of basic information needed during a fast-moving crisis.
As of early Friday evening, there were no reported cases of the coronavirus inside the state prison system, either among those incarcerated or corrections officers.
The state is averaging a whopping 64,574 new claims per day.
Information provided for the first time Thursday by the state Department of Health shows 12% of patients are between 19 and 24, while another 39% are between 25 and 49.