Everybody has those things they like to do and those things they’d prefer to avoid. Similarly, most everyone has a number of things they are good at, and some things they’ve learned are better left to someone else. He was familiar with the good, the bad, and the ugly of his skill set. He was also wise enough to know when calling for help was the right and prudent thing to do.

He had mastered, with no little kicking, screaming, and gnashing of teeth, some simple steps that allowed him to engage in very basic online banking. On this particular day, he wanted to change a recurring transfer. He realized in an instant that process was well outside his current skillset. Even though it was a Monday morning when making contacts can generally be a little tougher, and frustration can often be more easily aroused, he decided to make the call anyway.

Dr. Mike McGough is a retired York College professor who currently works as a leadership consultant.

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